Now, more than ever, your reps are challenged to be much more than order-takers. They must know your products inside and out - without relying on the eight-legged sales call - and they must know how to influence a range of decision makers.

What are the keys to preparing your reps for today's sales environment? How can you deliver real-time support to help drive great conversations to close every deal?

Read this transcript and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep. Learn how you can leverage the same best practices, process improvements and Web 2.0 technologies these companies use to:

--Push the right resources to your reps at the right time

--Empower anyone across your organization to contribute content and insights, regardless of role

--Enable reps to customize the message for any prospect

--Gather feedback from the field on what is most effective