Data Privacy in Non-Production SAP Environments: How safe is your SAP data?
| sponsored by IBM
WEBCAST:
View this Webcast to learn a proactive data privacy strategy that will remove the vulnerability within your SAP environment.
Posted: 21 Nov 2008 | Premieres: 11 Dec 2008, 14:00 EST (19:00 GMT)
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Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Seven Reasons Why SIP Will Improve Your Customer Care Strategy
| sponsored by Genesys
WHITE PAPER:
This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Customer Interaction Analytics: Quality of Care on the Critical Path
| sponsored by Genesys
WHITE PAPER:
As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Enterprises Marketing Management Technology Delivers a World Class Dealer Marketing Program to Maximize Brand Equity
| sponsored by Aprimo, Inc.
CASE STUDY:
Honda selected Aprimo solutions, which is a leader in Enterprise Marketing Management (EMM) technology as it helps to enhance marketing efficiency and effectiveness at a wider level, maximizes marketing returns and hence shareholder value.
Posted: 07 Nov 2008 | Published: 06 Nov 2008
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Achieving Profitable Growth through Exceptional Customer Experience
| sponsored by CA
WHITE PAPER:
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: 07 Nov 2008 | Published: 07 Nov 2008
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Avoid the MDM Blues with Rapid Time-to-Value MDM-in-a-Box Quick Start Solution
| sponsored by Cognizant Technology Solutions
WEBCAST:
View this Webcast and learn to optimize your enterprise's MDM program to deliver benefits such as enhanced compliance, customer service, cross-selling and up-selling.
Posted: 06 Nov 2008 | Premiered: Available On Demand
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The Inside Story on Compliance – Confessions of a QSA
| sponsored by Imprivata, Inc.
WEBCAST:
Check out this webcast and learn more about PCI DSS best practices and get expert tips for surviving compliance audits.
Posted: 06 Nov 2008 | Premieres: 02 Dec 2008, 12:00 EST (17:00 GMT)
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Sales Prospector Demo
| sponsored by Oracle Corporation
SOFTWARE DEMO:
View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.
Posted: 03 Nov 2008 | Published: 31 Oct 2008
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Frost & Sullivan: Understanding the FACTA Red Flags Rule and Recommendations for Compliance
| sponsored by RSA, The Security Division of EMC
WHITE PAPER:
This paper by Frost & Sullivan provides an overview of the FACTA Red Flag rule and delineates guidelines for compliance.
Posted: 17 Oct 2008 | Published: 16 Oct 2008
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A Monthly Report from the RSA Anti-Fraud Command Center Phishing Repository
| sponsored by RSA, The Security Division of EMC
WHITE PAPER:
Each month the RSA Anti-Fraud Command Center (AFCC) issues its Phishing Intelligence Report. We invite you to review the reports for your own benefit, and you are welcome to reuse the information and distribute it.
Posted: 17 Oct 2008 | Published: 16 Oct 2008
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6 Best Practices for Preventing Enterprise Data Loss
| sponsored by RSA, The Security Division of EMC
WHITE PAPER:
Read this white paper to learn six (6) best practices you can follow to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
Posted: 17 Oct 2008 | Published: 01 Feb 2008
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PCI for Retailers: Staying Compliant in an Insecure World
| sponsored by Tripwire, Inc.
WEBCAST:
Check out this webcast to learn how configuration audit and control can help your company meet compliance requirements and get tips for increasing the security of point of sale systems.
Posted: 16 Oct 2008 | Premiered: Available On Demand
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Customer Insight: Many Organizations Desire It, yet Few Really Possess It
| sponsored by Siperian, Inc.
WHITE PAPER:
This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].
Posted: 13 Oct 2008 | Published: 13 Oct 2008
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The Value of Customer Insight
| sponsored by Siperian, Inc.
WEBCAST:
Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
Posted: 13 Oct 2008 | Premiered: Available On Demand
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
| sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: 10 Oct 2008 | Published: 10 Oct 2008
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Voice of the Customer: Text Analytics for the Responsive Enterprise
| sponsored by IBM
WHITE PAPER:
VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
Posted: 08 Oct 2008 | Published: 08 Oct 2008
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Planning for Seasonal Orders in Customer Driven Supply Chains
| sponsored by CDC Software - Ross Enterprise
WHITE PAPER:
This white paper discusses the challenges of managing seasonal demand, getting a good forecast, planning production & procurement and managing the fulfillment process.
Posted: 07 Oct 2008 | Published: 07 Oct 2008
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5 Fast Payoffs from Investing in a Demand Generation Solution
| sponsored by Manticore Technology
WHITE PAPER:
This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.
Posted: 29 Sep 2008 | Published: 29 Sep 2008
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SAVO Never Sell Alone™
| sponsored by SAVO Group
SOFTWARE DEMO:
Savo has been helping companies big and small across all industries to have better conversation between sellers and buyers. Learn how Savo is helping sales reps close more business.
Posted: 29 Sep 2008 | Published: 27 Sep 2008
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Managing Data, Managing Change: Making MDM Work
| sponsored by Baseline Consulting
WHITE PAPER:
This white paper discusses, Business Change Management, Data Change Management, and Cultural Change Management. These are the three main categories of change management that accompany any Master Data Management (MDM) effort.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Effective Data Quality Program Management: Tips and advice
| sponsored by Informatica
PODCAST:
In this 12-minute podcast, appropriate for both business and IT professionals, hear advice and tips for effective data quality program management from industry expert Evan Levy, partner and co-founder of Baseline Consulting.
Posted: 26 Sep 2008 | Premiered: 29 Sep 2008
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Leveraging BPM for a Greener and Efficient Enterprise
| sponsored by Cognizant Technology Solutions
WEBCAST:
This Webcast looks at business process management(BPM) in action, in a paperless office scenario. It proposes a holistic approach to measure and assess the waste footprint of an organization's paper based processes.
Posted: 24 Sep 2008 | Premiered: Available On Demand
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Surviving and Thriving in the Customer-Driven Age
| sponsored by Oracle Corporation
WHITE PAPER:
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: 19 Sep 2008 | Published: 19 Sep 2008
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TietoEnator Accelerates Development and Improves Software Quality with Telelogic Synergy and Change
| sponsored by Telelogic, An IBM Company
CASE STUDY:
In this case study, TietoEnator was seeking to build a digital business operation in which all major products and services are produced, distributed and consumed via data networks. Learn how Telelogic Synergy provided their solution.
Posted: 18 Sep 2008 | Published: 18 Sep 2008
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