Cytec Industries - Mobile Solution Helps Specialty Chemicals and Materials Company Improve Customer Focus
| sponsored by Microsoft
CASE STUDY:
Read how global specialty chemicals and materials company Cytec Industries chose Windows Mobile phones and smartphones to give their employees remote access to email and calendars; this solution will also enhance time management and customer service.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Bringing Design and Engineering into the Enterprise to Meet Current Demands on Utilities
| sponsored by Autodesk
WHITE PAPER:
Using Autodesk Geospatial Solutions, organizations can use the industry's leading design tools to create network asset design data.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Building Triple-Play Services
| sponsored by Alcatel-Lucent
EGUIDE:
This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Accelerate ROI and Reduce Costs with Incentive Compensation System
| sponsored by ACTEK, Inc.
WHITE PAPER:
Explore business process pain points with which many organizations struggle and how you can combat them with a system that provides end to end automation, greatly reducing the need for internal IT support.
Posted: 19 Nov 2008 | Published: 07 May 2008
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HP Customer Perspective White Paper: Best Practices for Implementing HP Quality Center Software
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper offers a structured approach to planning and implementing HP Quality Center, an integrated, web-based suite of tools and best practices for automated software quality testing.
Posted: 18 Nov 2008 | Published: 01 Jun 2007
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Customer Interaction Analytics: Quality of Care on the Critical Path
| sponsored by Genesys
WHITE PAPER:
As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer?
| sponsored by Genesys
WHITE PAPER:
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Preparing for Cloud Computing: The Managed Services Revolution
| sponsored by CA
WHITE PAPER:
This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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LA Water System Goes Digital
| sponsored by Autodesk
CASE STUDY:
Learn how the Los Angeles Department of Water and Power, the United States' largest municipal utility, uses Autodesk software solutions to complete work faster, reduce data errors, and accept and deliver city data in its native format.
Posted: 14 Nov 2008 | Published: 14 Nov 2008
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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn
| sponsored by Avaya Inc.
WHITE PAPER:
Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
Posted: 13 Nov 2008 | Published: 13 Nov 2008
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Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry
| sponsored by Adobe Systems, Inc.
WHITE PAPER:
Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.
Posted: 12 Nov 2008 | Published: 12 Nov 2008
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Presentation Transcript: The Service Delivery Platform - E Unum Pluribus or, in English, "Out of One, Many"
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.
Posted: 12 Nov 2008 | Published: 12 Nov 2008
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Zenith Infotech's Virtual Service Desk Turns Customer Service into a Profit Center
| sponsored by Zenith Infotech
DATA SHEET:
Zenith Infotech's Virtual Service Desk support can easily drain the profitability from your business and Zenith Infotech has the operational skills required to satisfy your customer.
Posted: 12 Nov 2008 | Published: 12 Nov 2008
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Enterprises Marketing Management Technology Delivers a World Class Dealer Marketing Program to Maximize Brand Equity
| sponsored by Aprimo, Inc.
CASE STUDY:
Honda selected Aprimo solutions, which is a leader in Enterprise Marketing Management (EMM) technology as it helps to enhance marketing efficiency and effectiveness at a wider level, maximizes marketing returns and hence shareholder value.
Posted: 07 Nov 2008 | Published: 06 Nov 2008
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Achieving Profitable Growth through Exceptional Customer Experience
| sponsored by CA
WHITE PAPER:
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: 07 Nov 2008 | Published: 07 Nov 2008
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E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP)
| sponsored by Genesys
WHITE PAPER:
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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The Inside Story on Compliance – Confessions of a QSA
| sponsored by Imprivata, Inc.
WEBCAST:
Check out this webcast and learn more about PCI DSS best practices and get expert tips for surviving compliance audits.
Posted: 06 Nov 2008 | Premieres: 02 Dec 2008, 12:00 EST (17:00 GMT)
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E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes
| sponsored by Angel.com
WHITE PAPER:
Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: 04 Nov 2008 | Published: 04 Nov 2008
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E-Book: Capitalizing on Unified Communications in the Call Center
| sponsored by CosmoCom, Inc.
WHITE PAPER:
In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
Posted: 03 Nov 2008 | Published: 03 Nov 2008
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Profile: Secure Care Products
| sponsored by Exact Software
CASE STUDY:
Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle.
Posted: 31 Oct 2008 | Published: 31 Oct 2008
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Xpressite Website Content Management for SMB Overview Video
| sponsored by Kolaco, Inc.
SOFTWARE DEMO:
Xpressite is a powerful, easy-to-use, time saving website management system that will improve your website presence to expand your business and enhance your customer service.
Posted: 30 Oct 2008 | Published: 11 Jun 2008
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A Business Intelligence Agenda for Midsize Organizations
| sponsored by Cognos, an IBM Company
WHITE PAPER:
To address the challenges of improving performance and driving competitive advantage, BI solutions require multiple capabilities to address a variety of needs and issues.
Posted: 29 Oct 2008 | Published: 29 Oct 2008
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Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience
| sponsored by Angel.com
WEBCAST:
Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
Posted: 29 Oct 2008 | Premiered: Available On Demand
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Lean Across the Enterprise: Using Lean Manufacturing Techniques to Leverage ERP Investments
| sponsored by Exact Software
WHITE PAPER:
Learn how the trifecta of MAX, e-Synergy and Lean techniques provides the best of web, client-server and leading edge implementation philosophies. By focusing on solutions that go beyond traditional ERP, Exact Software rejects conventional wisdom.
Posted: 27 Oct 2008 | Published: 27 Oct 2008
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